The Public Relations and Marketing Officer will register your concern, forward it to the relevant department, and will update you on the progress. An acknowledgment receipt will be given within 2 business days. The Bank strives to resolve your matter within 14 business days, but don’t hesitate to check on the status of your concern.
If your complaints or feedback concern the Blue Investment Fund, you may file your grievance with the supervisory body directly by clicking the “BIF Complaint or Feedback” button.